Payments, cancellation, and refunds

These Rules form part of the Public Offer together with individual checkout terms. Where they conflict, the consumer-favourable term applies unless mandatory law requires otherwise.

Checkout payment is not yet available in the interface: LARNES does not accept B2C payments, start card-backed trials, or make recurring charges. These Rules are effective and apply once checkout, acquiring, cash-register processing, and acceptance logging are connected.

School or teacher records about payments, accruals, child wallets, and lesson “receipts” are not payments to LARNES, bank operations, or the Provider's fiscal receipts.

Disable auto-renewal means stop future charges while retaining paid access through the current period.

Block a card means refuse use of a particular payment instrument for periodic charges. It remains separate from subscription cancellation.

Withdraw now means end paid access early and calculate a refund for the unexpired period.

Request an error or defect refund means claim for a wrong amount, duplicate or prohibited charge, missing access, or another breach.

The subscription covers one selected child: 14 calendar days from the first activated programme lesson, then RUB 299 for each monthly period.

Payment buys continuous availability of the agreed self-study catalogue, not a lesson count. Non-use creates no debt and does not remove statutory withdrawal rights.

Tariff name, child, programme scope, period, final price, tax, trial, first charge, and renewal are recorded in the Order before confirmation.

Checkout shows full RUB price without hidden fees, period, exact date, time and timezone of first and next charges, cancellation method, and links to the accepted Offer and these Rules.

Offer acceptance and recurring-charge permission use two separate pre-unchecked actions. The button directly states the amount and auto-renewal.

A promo code applies before confirmation. Original price, discount, total, and later-period price are shown; no retroactive discount clawback applies to refunds.

Registration, child creation, or catalogue opening does not start the trial. It starts at the first lesson after separate subscription activation; exact start and end are recorded.

Renewal can be disabled before the first charge. No money is charged, trial access remains through the shown end, and the free workspace continues.

Without separate recurring-payment consent or an added payment instrument, the trial ends without conversion.

The first paid period begins after a successful post-trial charge. Each later payment extends access by one month from the Order date and time.

Payment succeeds only after provider confirmation. LARNES does not store full card number, expiry, or CVC; the named provider and bank process them.

A decline or technical error starts no period, debt, or credit and disables renewal. LARNES makes one attempt on the displayed date; resumption requires a new explicit user action.

At least 3 calendar days before every recurring charge, LARNES sends a service notice with tariff, amount, charge date and time, and direct cancellation instructions.

The notice goes to the verified email and appears in the workspace when available. Content, channel, dispatch time, and technical delivery result are recorded.

Missing notice does not remove cancellation or refund rights. A charge without mandatory notice is treated as a breach of digital-product rules.

One clear workspace command disables renewal without a call, paper request, reason, or penalty. If sign-in is unavailable, verified email or an electronic support form is sufficient.

Cancellation is effective when received by the server or mail system. Immediate confirmation states the paid-access end date.

Ordinary renewal cancellation does not refund the current period: access continues to its end. Early termination and refund use the separate “Withdraw now” action.

The user may electronically refuse use of a card, account, or other instrument for future charges. Refusal immediately applies to every linked token.

LARNES and the provider do not use that instrument or switch to another stored card without a new clear choice.

A charge after received refusal or timely renewal cancellation is refunded in full, excluding the lawfully used period before refusal.

The user may withdraw at any time. Renewal stops when received, access ends at the user's chosen time, and the unused current period is refundable.

A conforming digital product may be returned within seven days excluding purchase day unless LARNES announces a longer period. Continuous subscriptions receive a proportional remaining-period refund.

Article 32 of the Russian Consumer Protection Law and other mandatory guarantees remain. No penalty, minimum term, or “no refunds” clause applies.

Refund = actual current-period payment × remaining period time ÷ full period duration, measured from exact withdrawal receipt time to access end.

The result rounds up to a kopeck in the user's favour. Fully expired earlier periods are excluded.

If paid access was never opened or used after the charge, the full current-period amount is refunded.

Ordinary development, staff, marketing, infrastructure, tax, and acquiring costs are not deducted. Any other deduction must be legally permitted, contract-specific, incurred, and documented.

A duplicate amount, amount above the displayed price, post-cancellation or blocked-card charge, or charge for an unactivated period is refunded in full.

Refunding an erroneous duplicate does not end a subscription supported by a separate correct payment.

The user provides date, amount, and available transaction ID. No paper request, notarisation, or full card number is required.

The user may contact both LARNES and their bank. LARNES blocks further use of the linked token and checks the account, Order, and payment event.

A bank dispute or chargeback does not remove claims against the Provider. LARNES does not require withdrawal of a bank dispute.

If separate recurring consent was absent or withdrawn, or payment followed cancellation, the amount is refunded in full. To preserve rights against the bank, the user should report the operation promptly, where possible by the day after the bank notice.

The same amount is not refunded twice. If the bank has refunded it, LARNES reports its review and closes the duplicate part.

For missing activation, material tariff mismatch, or prolonged LARNES-side outage, the user selects a statutory remedy: correction, extension, price reduction, permitted expenses, or withdrawal and refund.

Complete non-provision returns the whole affected-period payment. Partial outage refund is no less than the value of unavailable paid time.

For a LARNES breach, no withdrawal penalty or Provider expenses are deducted; statutory damages, penalties, moral harm, and consumer fine remain where applicable.

Cancellation and refund are available in the workspace. Alternatively, submit an electronic form or verified-email request to the Company-details contact.

Account, selected child or tariff, payment date and amount, requested action, and known transaction ID are sufficient. A reason is optional for ordinary withdrawal.

Additional data is requested only for payment matching, security, or law. Passport and full card number are not required by default.

Receipt time is when the server accepts the command or the Provider's mail system receives the message. The user receives a request ID and copy.

LARNES checks the calculation, confirms, and returns the money within 7 calendar days after receiving the request. A shorter mandatory period applies where law requires.

Funds return to the original instrument. Another method is used only if technically or legally impossible, after secure identification and user agreement.

LARNES charges no refund fee. Bank posting may take longer after confirmed dispatch; the Provider supplies ARN/RRN or another available tracking ID and assists.

Initial and every recurring charge receives an electronic fiscal receipt where Federal Law No. 54-FZ requires.

A refund receives a “return of receipt” fiscal document for the actual amount using correct original-payment data. Fiscal errors are corrected under the applicable fiscal-data format.

The receipt goes to the supplied email or phone. A workspace statement does not replace a fiscal receipt.

Cancellation, withdrawal, refund, chargeback, or failed payment ends only the paid self-study scope in the Order.

Family workspace, schedule, attendance, results, and teacher-assigned homework are neither blocked nor made paid.

Child data and learning history are not deleted as a refund penalty. Privacy Policy and lawful grounds govern retention.

LARNES records the Order, accepted documents, recurring consent, shown dates and amounts, notices, payment, cancellation, card refusal, request, calculation, and refund result.

The user sees active tariff, next payment, renewal status, receipts and refunds, and can download accepted terms.

Provider logs are not the sole or irrefutable evidence and are disclosed to the user in their relevant part.

A new version applies to future payments after notice and new clear confirmation where price, period, renewal, or refund changes.

The current paid period, accrued refund right, and received cancellation are not worsened retroactively. Silence and free use are not consent.

Mandatory consumer rights prevail over every accepted version.

Provider, payment provider, fiscal-data operator, support email, postal address, and request-processing hours appear in checkout and Company details before first payment.

No mandatory paper claim applies. The consumer may contact Rospotrebnadzor and sue at their residence or stay, contract formation or performance place, or Provider location.